Spaces Group is a full-service commercial furniture dealership and a Certified MillerKnoll dealer. Based in Memphis, TN and Jackson, MS, we work with clients in all sectors across the United States. Our mission is to create workplace solutions that enable our clients to unlock the vast potential for success within their organization.
Position Summary
The Account Manager is a goal-oriented, entry-level sales associate who is eager to advance their own career while supporting a team that has experienced unprecedented growth and strives to exceed our customers’ expectations. This role will work directly with our highly skilled Account Executives, Business Developers, Designers, Project Managers, and Installers to help ensure the sustainable growth of our team and support our customers. The Account Manager will learn competencies in commercial furniture concepts and trends, design process, sales methods, prospecting, relationship building and customer interfacing. The ideal candidate excels at making connections with their Spaces Group teammates, potential clients and our allies in the Architecture and Design Community while demonstrating the capabilities to rapidly advance their position on the sales team. This position is based at our showroom in Memphis, TN and reports to the President.
Principal Duties & Responsibilities
Sales Support
- Provide daily sales and customer support to the Sales and Leadership teams
- Schedule and attend (when appropriate) prospective meetings and assist sales and design teams
with follow up action items - Prepare account/project deliverables packages including presentations, finishes, budget quotations
and other marketing materials - Respond quickly and professionally to client’s needs while adhering to established procedures for
conducting business as a representative of Spaces Group - Meet with walk-in/call-in prospects and assigned accounts. Learn about their needs. Identify the
product/ service solution and prepare quotations - On a regular basis, meet with your Account Executive to review the status of each account, keeping
AE informed of any problems or unresolved issues, changes in personnel, product standards, or
competitive initiatives - Prepare showroom for client visit, organize meeting
Lead Generation
- Identify potential clients from prospect lists, leads, established customers, referrals, or contacts
developed through other sources - Participate in professional networking opportunities
- Regularly market Spaces Group to the Architecture and Design community through scheduled visits,
presentations, entertainment and collateral drop-offs
Goals + Performance
- Develop a business plan for assigned, existing accounts and for identifying key prospect
accounts/projects - Set and meet quarterly and annual sales and margin goals as determined by sales management
- Provide timely reports on sales forecasts and new leads as required
- Document leads, wins and losses in company software
Professional Development
- Develop detailed understanding of company’s product lines—product features, application, technical
capabilities, specifications and resources - Learn and support the team by utilizing company software including (CAP, CET, CAD Reader,
NetSuite) - Develop an understanding of key market segments
- Demonstrate mastery of a consultative sales approach
- Actively participate in sales training, online continued product training, continuing education,
networking events, and sales and company meetings - Engage with MillerKnoll resources and partner with open line manufacturing representatives
Requirements
- 1+ year of experience in an outside sales environment preferred
- Bachelor’s degree in business, marketing, design or related field
- Proficiency with Microsoft Office required
- Ability to read architectural documents preferred
- Dependable, self-motivated and able to work independently as well as with a team
- Detail-oriented, organized and able to work in a fast-paced environment at multiple levels
- Ability to prioritize and execute tasks
- Excellent communication skills (oral and written)
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the specific duties and responsibilities. Employees may be requested to perform job-related tasks other than those specifically presented in this job description.
